FREQUENTLY ASKED QUESTIONS

 

 
How can I search for products?
To search for products, simply enter the product name or a keyword into the Search Bar located at the top of any page. Try to provide a general description to ensure accurate results. Using more keywords may narrow down the products displayed on the results page. Once you find a product of interest, click on its name or image for more details.
 
How are shipping costs determined?
Shipping costs are calculated based on the chosen shipping method (air, sea, or land) and the weight/volume of the product. Different shipping companies offer varying rates, so we recommend comparing options to find the most affordable and economical choice. For further information on how shipping costs are calculated, please reach out to us directly.
 
What does Buyer Protection entail?
Buyer Protection consists of a set of guarantees designed to provide shoppers with confidence when making purchases on our website.
 
You are protected in the following scenarios:
– The item you ordered fails to arrive within the timeframe promised by the seller.
– The item you receive does not match its description.
– The item you receive, which was guaranteed to be genuine, turns out to be counterfeit.